Answers to Frequently Asked Questions | Universal Parts Exchange™

OEM and Aftermarket Wholesale Parts Exporters | Order Shipping Today

Shipping and Delivery

We ship parts to customers throughout the world except to locations blacklisted by international trade embargoes and conventions.

All shipping, duties, customs and delivery charges are paid for by the customer.

Delivery Protocols

After the order is received, and based on availability, the item is shipped within 48 - 72 hours, and it may take seven to ten business days for the shipment to reach its final destination. Please be aware that this time frame is merely an estimate and is not a guarantee. Weather, transportation, natural disasters, wars, or any other uncertainty may affect the shipment or delivery.

Check every package carefully after receiving your order to make sure no parts are damaged, missing, or in the wrong place.

If a damaged part arrives, refuse the shipment and ask the shipper to send it back to us right away. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to us. Missing, damaged, or incorrect parts are non-returnable after 30 business days, regardless of the party at fault. We must be contacted immediately if any of the foregoing occurs.

Lastly, we are not responsible for lost or stolen packages, and all claims for such must be worked out with the shipping company.

Where do you source parts from?

Since 2011, we get supplies direct from manufacturers and wholesale suppliers on our portfolio in various countries in Europe, US, Asia, Canada, UAE and Australia.

What types of Parts are available for purchase?

We supply both OEM and Aftermarket parts based on customer specifications.

What are the parts you deal with?

We supply OEM and Aftermarket parts for cars, trucks, farm machinery, heavy equipment, motorboats, buses and motorcycle parts

We also supply parts for mobile phones, printers, photocopiers, laptops and high end cameras.

Do you engage in the export of these parts?

Most certainly, and that is what Universal Parts Exchange™ has become very well known for throughout the world. We export to all countries in the world using DHL, FEDEX, UPS, and all bulk cargo modes including sea and airfreight.

Is there a minimum order quantity requirement for placing an order?

There is no minimum quantity requirement. You can place an order for a single item or multiple items through our parts consolidation service. Parts consolidation, depending on final destination, can take a bit of time. However, as a customer, you have the freedom to opt for direct shipment which means your parts are sent out immediately.

What is parts consolidation service?

A parts consolidation service involves gathering and managing various spare parts, typically from multiple suppliers, into a single order or shipment going to a specific geographic location primarily to reduce shipping costs for our customers.

What are the available delivery methods?

We offer air freight, sea shipping and road transport for parts delivery worldwide. It all depends on what modes are available for specific countries and, of course, our customers express instructions.

What is the estimated delivery time or period?

The delivery period is dependent on the destination country and the chosen mode of shipment by the customer.

What payment methods are accepted?

• Direct Bank transfer (RTGS)
• Online payments via Debit or Credit Card
• Western union
• Mobile money payments for East, Central & Southern Africa customers
• We accept PayPal as a payment method

Is Bitcoin accepted as a form of payment?

Yes, we do accept Bitcoin as a payment method.

Our Simple Three Step Working Process

• Request Enquiry
• Receive Quotation
• Make Payment and we Ship the Parts

Any other question?

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